Terms of service

Terms & Conditions

Welcome to TimberForge Gates Ltd.

These Terms & Conditions govern your use of our website and the purchase of products from www.timberforgegates.com. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, please do not use our website.

1. About Us

TimberForge Gates Ltd is a UK supplier of premium timber gates and related products.

Website: www.timberforgegates.com

Email: info@timberforgegates.com

Business Address:

TimberForge Gates Ltd
Upper Barn Farm Industrial Park
A41
Aylesbury
HP18 0JX
United Kingdom

2. Orders

All orders placed through our website are subject to acceptance and product availability.

After placing an order, you will receive an order confirmation email. This does not constitute acceptance of your order.

We reserve the right to decline or cancel any order where necessary, including where products are unavailable, pricing errors have occurred, or fraudulent activity is suspected.

3. Product Information

We make every effort to ensure product descriptions, specifications and images are accurate.

As our products are manufactured from natural timber, variations in:

Colour
Grain
Knots
Texture
Natural movement

are normal characteristics of wood and are not considered defects.

Product photographs are for illustration purposes only.

4. Prices

All prices displayed on our website are shown in Pounds Sterling (£ GBP).

Prices may change without notice.

Any applicable VAT will be shown where required.

Delivery charges will be displayed during checkout before payment is completed.

5. Payment

We accept secure online payment methods available during checkout.

Payment must be successfully authorised before your order can be processed.

6. Delivery

We deliver throughout the United Kingdom.

Estimated delivery times are provided for guidance only and are not guaranteed.

Although we work with trusted courier partners, delays caused by:

Adverse weather
Traffic disruption
Courier issues
Events outside our reasonable control

may affect delivery times.

Risk in the goods passes to the customer once delivery has been completed.

7. Inspection Upon Delivery

Customers should inspect all goods upon delivery.

If any item is damaged, incomplete or incorrect, please notify us within 24 hours of delivery.

Where possible, please provide clear photographs showing:

The product
Packaging
Delivery label

This enables us to resolve the issue promptly.

8. Returns & Refunds

Returns are governed by our Return & Refund Policy, available on our website.

Customers must contact us before returning any products.

Returns sent without prior authorisation may not be accepted.

9. Custom Products

Custom-sized or made-to-order products cannot normally be cancelled or returned unless:

They are faulty
They arrive damaged
They have been supplied incorrectly

Customers are responsible for ensuring all measurements are correct before ordering custom products.

10. Website Use

You agree not to:

Use this website unlawfully.
Attempt to gain unauthorised access.
Copy, reproduce or distribute website content without permission.
Introduce malicious software or viruses.

We reserve the right to restrict access where misuse occurs.

11. Intellectual Property

All website content including:

Logos
Images
Product descriptions
Graphics
Text
Branding

is owned by TimberForge Gates Ltd unless otherwise stated.

No material may be copied or reproduced without our written permission.

12. Limitation of Liability

Nothing within these Terms excludes or limits liability where such limitation would be unlawful under the laws of England and Wales.

Subject to applicable law, TimberForge Gates Ltd shall not be liable for indirect or consequential losses arising from the use of our website or products.

This does not affect your statutory rights as a consumer.